Operations/Quality Control Coordinator

About the role

As our Operations/Quality Control Coordinator, you will support the consistent delivery of food quality, safety and operational standards across all DOPA Donburi & Desserts venues. You will report to the Group Area Operations Manager and work closely with them and the venue teams to put quality control procedures in place, monitor daily operations, and help with training and performance tracking.

You will play a key role in keeping our kitchen and milk bar operations uniform while promoting continuous improvement. The role is based across multiple venues, so travel is required.

Food standards and quality control

• Help enforce company-wide QC protocols for food receiving, prep, portioning and presentation
• Carry out routine checks to ensure compliance with Australian food safety standards
• Support consistency in taste, portioning and plating across venues

Operational consistency

• Help implement standard operating procedures (SOPs) for kitchen and milk bar workflows
• Coordinate inventory, food storage and equipment practices across locations
• Support the rollout of new menus and operational updates

Team support and training

• Identify areas for improvement in store team performance
• Help deliver hands-on training in food safety, preparation and service efficiency
• Collaborate with Store and Kitchen Managers to support staff development

Performance monitoring

• Help track performance benchmarks and operational metrics
• Give feedback and observations to kitchen leaders and teams
• Monitor food waste, kitchen speed and safety compliance

Compliance and safety

• Support venues in meeting food safety and health regulations
• Monitor kitchen cleanliness and food handling practices
• Help resolve compliance issues and put corrective actions in place

Problem solving and continuous improvement

• Act as a resource for day-to-day operational challenges
• Suggest process improvements to enhance efficiency and quality
• Work with the Group Area Operations Manager on initiatives to improve guest satisfaction

Ad hoc projects

• Take part in special projects such as venue openings or menu updates
• Coordinate short-term initiatives with clear goals and timelines
• Make sure projects meet quality expectations and deadlines

Experience

• 3–5 years of experience in hospitality or restaurant operations, ideally in a supervisory or coordinator role
• A solid understanding of operational workflows, food safety standards and venue performance metrics
• Experience managing inventory and labour efficiency, and supporting cost control initiatives

Leadership skills

• Proven ability to lead by example and positively influence team performance
• Skilled in coaching, staff development and fostering a collaborative team culture
• A confident decision-maker who stays calm and solutions-focused under pressure

Operational expertise

• Exceptional attention to detail, with the ability to juggle multiple priorities in fast-paced environments
• Strong organisational and time management skills, with experience in scheduling, compliance and operational consistency
• Flexible availability, including evenings and weekends, to support venue needs

Team player

• Excellent interpersonal skills and a guest-first mindset
• A hands-on approach, building trust and rapport across teams
• A natural problem solver who thrives in dynamic, high-pressure settings
• Willing and able to travel frequently between venues to provide on-site leadership and support